We cover areas within the South East and South West. Contact us to discuss your location requirements.

Our teams are based on site, and from various locations. We have main offices in Faversham, Kent, and the South West office in Crewkerne.

Customer experience and satisfaction is at the forefront of our minds throughout every encounter. We always try to ensure that the process of buying and selling through Hilden Management Limited is as smooth as possible. However due to the nature of property transactions things do not always go according to plan. We have stringent processes we follow to ensure matters are dealt with as quickly as possible.

If you wish to formalise a complaint. Please put this in writing directly to our main mailbox info@hilden.management. We will acknowledge your complaint within three working days.

Your complaint will be thoroughly investigated. We will then respond with a written outcome within 15 working days.

Should you remain unhappy with the outcome, we will reinvestigate your complaint via a senior member of the team, again the outcome will be sent after a further 15 days.

We aim to amicably resolve any complaint. However if you remain dissatisfied you may seek redress through the Property Ombudsmen, who will provide free and independant service for dealing with disputes. Any referral to the Ombudsmen must be made within twelve months of the date of our final response.

Their details are as follows;
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
www.tpos.co.uk